Orders under 59incura6.99 shipping fee. 

Privacy Policy

At PetVaultNest, we understand that trust is the foundation of every relationship—especially when it comes to caring for your beloved pets. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our pet supplies e-commerce platform at http://www.petvaultnest.com (including all associated mobile sites, apps, and services). We encourage you to read this policy carefully. By using our Site, you agree to the practices described here. If you do not agree with any part of this policy, please refrain from using our Site.

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, with the effective date noted at the top. We won’t notify you individually of each change, so we suggest checking back periodically. Your continued use of the Site after any update means you accept the revised policy.

1. Eligibility and Age Restriction

Our Site is intended for users who are at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher). By using the Site, you represent and warrant that you meet this requirement. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 (or the applicable age of consent in your jurisdiction). If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

2. What Information Do We Collect?

We collect information in several ways to make your shopping experience smooth, personalized, and secure:

2.1 Personal Data You Provide

When you create an account, place an order, subscribe to our newsletter, or contact us, we may ask for details such as:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Account login credentials
  • Order details and purchase history
  • Pet-related information (such as your pet’s breed, size, age, or special preferences)
  • Communication preferences and marketing consent

Providing this data is voluntary, but without it, certain features (like tailored product recommendations or order tracking) may not be available.

2.2 Derivative Data

We automatically receive technical information when you browse our Site, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visited before and after arriving on our Site
  • Time and date of your visit
  • Device name, model, operating system, and country settings (for mobile users)

This data is used for system administration, traffic analysis, fraud prevention, and Site performance optimization.

2.3 Financial Data

When you make a purchase, return, or exchange, we collect payment information such as:

  • Valid credit or debit card numbers
  • Card brand
  • Expiration date
  • Billing postal code
  • Transaction and refund details

This data is processed securely to complete your transaction and to help us improve our website and services. All financial data is handled in accordance with PCI-DSS standards. We do not store full payment card numbers or CVV codes on our servers; payment details are processed and tokenized by PCI-DSS compliant third-party payment gateways.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and show you relevant pet product ads. Here’s how we use them:

  • Advertising Cookies – These help us display online ads for pet supplies that may interest you. They do not give us or our advertising partners access to your personally identifiable information.
  • Remarketing Cookies – These allow us to show you ads for pet products you have recently viewed, making special offers available to encourage you to return to our Site. The process is anonymized, and we cannot personally identify you through these cookies.
  • Affiliate Cookies – These are necessary to compensate our affiliate partners who promote our pet supplies. They are managed by specialist affiliate networks and do not personally identify you.

Managing Your Cookie Preferences
You can choose to block or delete cookies through your browser settings. However, please note that doing so may limit some Site features, such as personalized product suggestions or saved items in your shopping cart. Non-essential cookies expire after a set period. For more detailed information about cookies, we recommend visiting the ICO website or Google’s Cookie Policy.

3. How Do We Collect Your Information?

We collect information through the following methods:

  • Directly from you: When you create an account, place an order, subscribe to marketing communications, request customer support, participate in promotions, or submit reviews.
  • Automatically: Through cookies, server logs, web beacons, and similar technologies when you browse or interact with the Site.
  • From third parties: From payment gateways, logistics and shipping carriers, analytics providers, advertising and affiliate networks, and fraud prevention services.

4. How Do We Use Your Information?

We use the information we collect to:

  • Process and fulfill your orders, including delivery and customer support.
  • Personalize your shopping experience by recommending products that suit your pet’s needs.
  • Communicate with you about your order, account, or promotional offers (only with your consent). You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
  • Improve our website, products, and services based on your feedback and usage patterns.
  • Protect against fraud and enhance the security of our Site.
  • Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

5. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent. We may share your information with trusted service providers in the following circumstances:

  • Payment Gateways and Processors: To process payments, issue refunds, and prevent fraud. These providers are contractually obligated to protect your data and comply with PCI-DSS standards.
  • Logistics and Shipping Carriers: To fulfill and deliver your orders, provide tracking information, and handle returns or exchanges.
  • Fulfillment and Warehouse Partners: To pack and dispatch your orders.
  • Marketing and Communication Providers: To manage email, SMS, and advertising campaigns, including remarketing and affiliate tracking.
  • Analytics and Advertising Partners: To analyze Site usage and deliver relevant advertisements. Where required by law, you may opt out of targeted advertising.
  • Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction.

These parties are obligated to keep your information confidential and use it solely for the purposes we specify.

6. Payment Security

We take payment security seriously. All payment transactions are processed through PCI-DSS compliant third-party payment gateways. We use industry-standard security measures, including SSL/TLS encryption, tokenization, access controls, and fraud monitoring, to protect your payment information. We do not store full credit or debit card numbers or CVV codes on our servers. If you have questions about payment security, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, accounting, legal compliance, dispute resolution, and enforcement of our agreements. When no longer needed, we securely delete or anonymize your information.

8. International Data Transfers

Your information may be transferred to, stored, and processed in Hong Kong or other countries where we or our service providers operate. We take reasonable steps to ensure that your data receives an adequate level of protection in accordance with applicable laws.

9. Compliance with Local Laws

We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO). Where we process personal data of individuals in other jurisdictions, we also comply with applicable local data protection laws, including, where relevant, the GDPR and UK GDPR, the CCPA/CPRA, PIPEDA, the Australian Privacy Act, and other similar laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any revisions become effective upon posting on the Site. You are responsible for reviewing this policy periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated terms.

11. Contact Us – We’re Here to Help

If you have any questions, concerns, or requests regarding your privacy or our policy, please don’t hesitate to reach out. Our friendly team is available Monday to Friday, 08:00–17:00 (UTC+8), and we’ll respond within 24 hours on business days.

Address: UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG
Telephone: +852 5705 9846 (Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]