Orders under 59incura6.99 shipping fee. 

Shipping Policy

We truly value every pet parent who chooses petvaultnest, and we are committed to delivering your premium pet supplies as quickly and reliably as possible. Below is a clear step‑by‑step guide to your order’s journey—from the moment you click “buy” to the day it arrives at your door.

1. Payment Confirmation

Once your order is authorised and verified, we send you a confirmation email. This email confirms that your order has been successfully placed and is now entering our processing system.

2. Processing Time

For all destinations, processing typically takes 1–2 business days (excluding weekends and public holidays). During this time, our dedicated team carefully prepares your pet supplies—checking each item for quality, accuracy, and perfect condition before they are packed for shipment.

3. Shipping Details

  • Shipping Duration – Regardless of where you are, standard shipping usually takes 7–14 business days after dispatch. You will receive a tracking number via email as soon as your order is on its way, so you can monitor its progress in real time.
  • Shipping Fees – Orders under $59** incur a flat shipping fee of **$6.99. Orders of $59 or more qualify for free shipping – our way of thanking you for your trust and larger purchases.
  • Important Note – Your order total covers the product costs and any applicable shipping fees. We do not charge you for import duties, customs fees, or VAT – you will never be asked to pay extra upon delivery.

4. Total Delivery Time

Your estimated total delivery time is the sum of processing and shipping:

1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all countries.

5. Logistics Matching

We automatically select the most suitable shipping carrier based on your sales platform, the size and weight of your pet supplies, and your delivery address.
If you provide a PO Box address, our system will verify whether the chosen carrier can deliver to it. If not, your order may be flagged as “abnormal,” and our customer service team will contact you promptly to update your address or cancel the order if you prefer.

6. Tracking Your Order

  • Self‑Tracking – After your order is dispatched, we send a shipping notification email containing your tracking number. Please allow up to 72 hours for tracking updates to appear after you receive this email.
  • Tracking Methods – You can use the “Track Order” feature on our website for detailed, real‑time information. If you don’t see any updates after 72 hours, feel free to contact us via email – we’ll be happy to investigate for you.

7. Possible Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including but not limited to:

  • Severe weather – heavy rain, snowstorms, tornadoes, floods, earthquakes, etc.
  • Local events – strikes, public holidays, major international conferences, or regional disruptions.
  • Peak‑season challenges – limited flight availability, staff shortages, or high parcel volumes during busy shopping periods.

We always do our best to minimise delays and will keep you informed whenever possible.

8. Still Have Questions? We’re Here to Help.

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to get in touch.

Address:
UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG

Phone: +85257059846
(Mon–Fri, 08:00–17:00 UTC+8)

Email: [email protected]

Working Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We reply to all inquiries within 24 hours on business days.