Welcome to petvaultnest! This website is operated by petvaultnest (“we,” “us,” or “our”). By accessing or using our e‑commerce platform at http://www.petvaultnest.com and purchasing our premium pet supplies, you agree to be bound by the following Terms of Service (“Terms”), including any policies or guidelines referenced herein. These Terms apply to all users, including browsers, customers, and content contributors. Please read them carefully. If you do not agree with any part of these Terms, please do not use our Site or services.
1. Online Store Terms
By accepting these Terms, you confirm that you are either at least the age of majority in your jurisdiction, or you have obtained parental or guardian consent if you are a minor. You agree not to use our services for any unlawful purpose, nor to violate any applicable laws or regulations (including but not limited to copyright and trademark laws). You further agree not to transmit any harmful or malicious code. Any breach of these conditions may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding payment information) may be transferred unencrypted over networks and may be adapted to meet technical requirements. Payment information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services or access to our services without our express written permission.
3. Accuracy of Information
We strive to ensure that all information on our Site is accurate and up‑to‑date. However, we are not liable for any inaccuracies, errors, or omissions. Materials on this Site are provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. Historical data may not be current, and we reserve the right to modify or update the content of our Site at any time without prior notice.
4. Price and Service Modifications
Prices for our pet supplies are subject to change without notice. We reserve the right to modify, suspend, or discontinue any service or product at any time without liability to you or any third party.
5. Products and Services
Our pet supplies are available exclusively through our online platform. We make every effort to display accurate sizes, colours, and specifications, but please note that variations may occur depending on your monitor or device. Quantities of certain items may be limited. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All returns are subject to our Refund Policy, which forms part of these Terms.
6. Billing and Account Accuracy
We reserve the right to refuse or cancel any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all orders placed. You are responsible for updating your account and other information promptly, including your email address and payment details, so that we can complete your transactions and contact you as needed. We may limit or cancel orders placed by the same customer, payment method, or billing address.
7. Third-Party Tools
We may provide you with access to third‑party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind. Your use of these tools is entirely at your own risk.
8. Third-Party Links
Our Site may contain links to third‑party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or transactions of any third‑party sites. Please review the policies and terms of any third‑party sites before engaging with them. We shall not be liable for any loss or damage arising from your use of third‑party links or services.
9. User Submissions and Feedback
If you send us comments, suggestions, ideas, or other materials (collectively, “feedback”), you agree that we may use, edit, copy, publish, distribute, and incorporate such feedback into our services without any restriction or obligation to compensate you. We are not required to maintain the confidentiality of any feedback, unless specifically agreed in writing. You agree not to submit content that is unlawful, abusive, defamatory, obscene, or contains malware or other harmful code.
10. Personal Information
Your submission of personal information through our Site is governed by our Privacy Policy. We encourage you to review it to understand how we collect, use, and protect your data.
11. Errors and Inaccuracies
From time to time, our Site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors without prior notice and to cancel or refuse orders affected by these inaccuracies. We are under no obligation to update, amend, or clarify information on our Site except as required by law.
12. Prohibited Uses
You are prohibited from using our Site or services for any of the following purposes:
- Engaging in any unlawful activity.
- Infringing upon the intellectual property rights of others.
- Harassing, abusing, or defaming others.
- Submitting false or misleading information.
- Transmitting viruses, malware, or any code of a destructive nature.
- Interfering with or circumventing the security features of our Site.
- Engaging in spamming or unsolicited advertising.
We reserve the right to terminate your access to our services for any violation of these prohibited uses.
13. Disclaimer of Warranties and Limitation of Liability
Our services and products are provided “as is” and “as available,” without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non‑infringement. To the fullest extent permitted by law, we disclaim all liability for any damages arising from your use of our Site or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
14. Indemnification
You agree to indemnify, defend, and hold harmless petvaultnest and our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or the rights of any third party.
15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
16. Termination
These Terms are effective unless and until terminated by either you or us. We may terminate this agreement at any time without notice if you fail to comply with any provision of these Terms. Upon termination, your right to use our services ceases immediately. Any obligations incurred prior to termination shall survive termination.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and petvaultnest regarding your use of our Site and services, superseding any prior agreements, communications, or proposals, whether oral or written.
18. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of our Site following the posting of any changes constitutes acceptance of those changes.
19. Billing and Order Limits
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We also reserve the right to refuse orders that appear to be placed by resellers or distributors. You agree to provide accurate and complete billing and shipping information for all orders placed through our Site.
20. Contact Us
If you have any questions about these Terms, please don’t hesitate to reach out to us. We’re here to help!
Address:
UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Phone: +85257059846
(Mon–Fri, 08:00–17:00 UTC+8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC+8)
We respond to all inquiries within 24 hours on business days.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of HONG KONG.